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Test - Competency for customer orientation

Customer is always right, right??

Your result does not suggest a scientific evaluation of yourself; it is but a yardstick you can apply to get to know yourself better. It should also make you think. “Meet the customer’s needs” is a tenet frequently present in company brochures; as a slogan it may often be used as part of a marketing strategy. However, in reality it is quite often just an empty notion, which is unfortunate since customer’s satisfaction may be the make-or-break for a company to survive in today’s competitive business environment. Everyone wants to keep a good job. So how do you fit in? In any case, this is a competence that can be quickly improved – if you only try.

Choose the most fitting from the scale & mark the statements below:

1. To give proper information to the client is worth more than a thousand smiles.
2. I can say I am a responsible person.
3. I love working with customers and/or clients.
4. Customer needs help with making the right choice.
5. To deal with a customer calls for patience & creativity.
6. Customer is always right but he should know what he wants.
7. Customers mostly want the same thing.
8. I tis essential to listen to what the customer wants rather than talk.
9. It is important to stick to the rules & guidelines, which means it is not always possible to satisfy the customers’ requirements.
10. I like to have everything done properly & on time.
11. There are some people I cannot get on with.
12. It is important to convince a customer that they need a product or a service.
13. Time spent on dealing with the customer pays off.
14. Whatever I do, I cannot please everyone.
15. It s true that the customer is always right.
16. Do you want to buy i tor not?
17. I always try to be forthcoming.
18. The customer should realize that the shop assistant is also human.
19. People want to get the best value for their money.
20. There are as many wishes as there are customers
21. Working with customers is difficult & one does not get paid enough for it, either.