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Test - Competency for customer orientation

Customer is always right, right??

Your result does not suggest a scientific evaluation of yourself; it is but a yardstick you can apply to get to know yourself better. It should also make you think. “Meet the customer’s needs” is a tenet frequently present in company brochures; as a slogan it may often be used as part of a marketing strategy. However, in reality it is quite often just an empty notion, which is unfortunate since customer’s satisfaction may be the make-or-break for a company to survive in today’s competitive business environment. Everyone wants to keep a good job. So how do you fit in? In any case, this is a competence that can be quickly improved – if you only try.

Choose the most fitting from the scale & mark the statements below:

1. I love working with customers and/or clients.
2. Customer needs help with making the right choice.
3. I can say I am a responsible person.
4. To give proper information to the client is worth more than a thousand smiles.
5. It is important to convince a customer that they need a product or a service.
6. I like to have everything done properly & on time.
7. To deal with a customer calls for patience & creativity.
8. Customers mostly want the same thing.
9. There are some people I cannot get on with.
10. People want to get the best value for their money.
11. It is important to stick to the rules & guidelines, which means it is not always possible to satisfy the customers’ requirements.
12. There are as many wishes as there are customers
13. It s true that the customer is always right.
14. Working with customers is difficult & one does not get paid enough for it, either.
15. Do you want to buy i tor not?
16. Time spent on dealing with the customer pays off.
17. The customer should realize that the shop assistant is also human.
18. Customer is always right but he should know what he wants.
19. I tis essential to listen to what the customer wants rather than talk.
20. Whatever I do, I cannot please everyone.
21. I always try to be forthcoming.